Privacy Policy

Effective Date: June 2025

At Tosh Detergents, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (https://toshdetergents.co.za/) or interact with our services.

1. Information We Collect

We may collect the following types of personal data:

a. Information You Provide

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Payment information (processed securely via third-party gateways)

  • Account login details (if you register)

b. Automatically Collected Information

When you visit our site, we automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring website URLs

2. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your orders

  • To send you order confirmations and shipping updates

  • To respond to your inquiries and provide customer support

  • To improve our website and shopping experience

  • To send occasional marketing emails (only if you opt-in)

  • To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help websites remember your preferences, login status, cart items, and more.

Types of Cookies We Use:

  • Essential Cookies: Required for the site to function properly (e.g., shopping cart, login).

  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., via Google Analytics).

  • Functionality Cookies: Store preferences like language or location.

  • Marketing Cookies: Help deliver relevant ads or promotions if you opt in.

You can control or delete cookies through your browser settings. Note that disabling cookies may affect website functionality.

4. Third-Party Services

We may share your data with:

  • Payment gateways (e.g., PayFast, Yoco)

  • Shipping providers to fulfill your order

  • Analytics tools (e.g., Google Analytics) for website improvement

These third parties are required to maintain the confidentiality of your data and only use it for the intended purpose.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services to you

  • Comply with legal and tax obligations

  • Resolve disputes

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your personal data (where legally applicable)

  • Withdraw your consent at any time

  • Lodge a complaint with the Information Regulator (South Africa)

To exercise your rights, contact us at admin@toshdetergents.co.za

7. Data Security

We implement security measures to protect your personal information, including SSL encryption and secure third-party platforms. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Effective Date” above. Continued use of the site implies acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: admin@toshdetergents.co.za
🌐 Website: https://toshdetergents.co.za/